Email support
Reach us at hello@lobsterly.co. We read every message.
Include your iPhone model, iOS version, app version, and what you were doing when the issue happened.
Support
Support & contact
Questions about tracking, route planning, challenge invites, or your account? Send a note with the details that make the issue easy to reproduce.
Details that help
- Whether it happened during a live ruck, route planning, or after saving.
- Whether location permission was enabled.
- The challenge invite link or route name, if relevant.
Common questions
Quick help
Which GPS mode should I use?
Use Precise for normal workouts, route following, and sessions where the map track matters. Use Extended for long efforts where battery life matters more than maximum precision.
Which map should I use?
Standard is best for everyday tracking and uses the least battery. Outdoors and Satellite add 3D terrain for inspecting trails, contours, and real-world surfaces.
My challenge invite link didn't open the app.
If the link opened inside Instagram, Messenger, or another in-app browser, tap “Open in Ruckly.” If the app still doesn't open, copy the invite code and paste it into Join Challenge in Ruckly.
Do manual or No-GPS sessions count for route mastery?
No. Route mastery is based on verified GPS-backed route completion. Manual and No-GPS sessions are still valuable workout logs, but they don't count as verified completions.